Refund policy

REFUND POLICY

Last Updated: 17 June 2026

At Olga Awaken, we are committed to providing high-quality products, training, and services. Please read this Refund Policy carefully before making a purchase.

Physical Products

We offer a 14-day return period for eligible physical products from the date you receive your order.

To be eligible for a return, items must be unused, in their original condition, and returned with their original packaging where possible. Proof of purchase is required.

Copper Alchemist Collection and Starship Coil Products

Products from the Copper Alchemist Collection and Starship Coil products are supplied directly by us.

If you wish to return one of these products, please contact us at info@olgaawaken.com before returning the item. If your return is approved, we will provide instructions for returning the product.

Dropshipping Products

Some products available through our website are supplied and shipped directly by third-party suppliers.

If you wish to return a dropshipping product, it should normally be returned to the return address shown on the parcel you received. If you cannot locate the address or require assistance, please contact us and we will provide the correct return instructions.

Please do not return dropshipping products to us unless we specifically instruct you to do so.

Returns sent without prior contact and approval may not be accepted.

Return Shipping Costs

Unless an item is faulty, damaged, defective, or supplied incorrectly, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, faulty, defective, or incorrect, please contact us as soon as possible and provide photographs together with your order details. We will assess the issue and arrange an appropriate solution.

Digital Products, Online Courses and Downloads

Due to the nature of digital content, all sales of digital products are final.

This includes but is not limited to:

• Online courses
• Training programmes
• Digital downloads
• PDF files
• Audio recordings
• Meditation recordings
• Activation recordings
• Templates
• Digital workbooks
• E-books
• Membership content

By purchasing and accessing digital content, you expressly agree that delivery begins immediately.

Once digital content has been accessed, downloaded, streamed, viewed, or supplied, refunds cannot be provided except where required by law.

If you experience technical difficulties accessing purchased content, please contact us and we will assist you.

Services, Readings and Appointments

This policy applies to all one-to-one sessions with Olga, whether provided online or in person, including any readings, healing sessions, coaching sessions, consultations, mentoring, or similar services.

Appointments may be cancelled or rescheduled with at least 24 hours' notice.

If you cancel or request to reschedule with less than 24 hours' notice, or fail to attend your scheduled appointment without notice, no refund will be provided.

As a gesture of goodwill, clients who miss their first appointment without providing the required notice may be offered one opportunity to reschedule, at Olga Awaken's sole discretion.

If the rescheduled appointment is missed, cancelled with less than 24 hours' notice, or the client fails to attend, the appointment will be considered forfeited. No refund, credit, or further rescheduling will be offered.

Failure to attend an appointment without notice will be treated as a no-show.


Non-Returnable Items

The following items cannot be returned or refunded:

• Digital products
• Online courses
• Memberships
• Downloadable files
• Personalised or custom-made products
• Gift cards
• Sale or clearance items unless faulty

Refund Processing

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us at:

Email: info@olgaawaken.com

Website: https://olgaawaken.com